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The Australian Retailers Association (ARA) is the peak body for retailers in Australia. Representing the industries views to media and government, the Association provides services and support to retailers, including small to medium enterprises and large national chains.
Susan O'Connor has over 25 years experience in Retail Management, Retail Operations,
Business Development, as well as Training, Coaching and Consulting in many and varied
Retail Environments.
Susan has been instrumental in assisting Companies grow and expand to reach their desired business and personal outcomes. With a passion for transforming the way people think, putting processes into place to assist in changing results and lives, Susan combines a unique blend of skills and knowledge as well as a highly interactive training style which works equally well in groups, and one on one business and life coaching.
I couldn't recommend the Rapid Retail Courses highly enough to anyone that has a retail business whether just starting out or experienced. All the presenters came with a wealth of knowledge and delivered content with commitment and energy.Thank you for the opportunity and to all those involved for making it such a wonderful and valuable experience.
Kristian Morris - Skunk Funk Australia & New Zealand
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Retail Leadership & Human Resources Workshop
TBA 9.30am – 5.00pm
This retail workshop provides managers with the skills and knowledge required to effectively establish and manage effective workplace relations in accordance with workplace procedures. It involves developing and communicating team objectives and ideas, developing trust and delegating responsibility. The workshop investigates skills required to build and maintain networks, relationships and manage difficulties to achieve positive outcomes in the business, including how to consult with teams and actively supporting & mentoring team members to achieve goals and store plans/targets. The content examines leadership techniques that are linked to the strategies to required to identify opportunities for increased sales and service, and to evaluate, negotiate and implement changes consistent with the stores overall aims and objectives.
Who Should Participate?
- Business Owners
- Senior Store Managers
- Franchisees
- Family succession planning within the business
- New entrants to retail business ownership
This workshop specifically addresses the ability and skills required to:
- Gather information and ideas and convey team direction
- Develop trust and confidence in the team
- Build and maintain networks and relationships
- Manage difficult workplace relations to achieve positive outcomes
Presenter:
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Susan O'Connor
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Venue: |
Business Enterprise Centre
29-33 Waratah Street, Kirrawee |
Date: |
TBA |
Time: |
9.30am – 5.00pm |
Cost: |
$195 Member/$240 Non Member (includes light lunch and refreshments) |
Payment Methods: |
Cheque to BEC, Credit Card by Phone or Direct Deposit
(Please quote payment code with all payments) |
Payment Code |
RLW11 |
Payment and Registration Options
1. Credit Card Bookings
We accept Visa or Mastercard.
Contact Roberta Andrew or Colin Waid on 9545 5900 or bookings@becsmallbiz.com.au
2. Bookings by Mail
Send Cheque made out to BEC or Credit
Card Details
Download our Registration Form for payment by credit card or cheque.
3. Online Bookings
You can pay online with a bank transfer - all details in form below.
4. Refund Policy
All refunds require a minimum of 48 hours notice PRIOR to the event. Requests must be received during normal working hours. Payment must be received before the event to confirm bookings.
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