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Lara Kilborn, BEC Business Development Manager, has a background in Hospitality, Airlines, the Mortgage/Finance sector, Learning & Development. Having run her own small business she knows what it is like starting out.
Her experience in business development includes;
- Customer Service
- Needs Analysis
- Business Coaching
- Sales
- Strategic Planning
- Marketing and Communication
Extremely useful examples provided, obviously has much experience in customer service and relays her knowledge well to others. I am hoping my colleague will be able to attend the same course as it will be invaluable for him as a new person to Customer Service.
Lyndall Baum
Fineprint
Very informative and lots of “light bulb” moments. Have taken notes and when implemented hopefully will improve my customer Service
Dianne Cameron
Contours Mortdale & Illawong
I have learnt some positive approaches which I will take back to the practice & share with colleagues which will benefit all aspects of business.
Janine Payne
Take Control Active Rehab
I found the area’s most beneficial to this course were gaining knowledge on standards, setting guidelines, being positive and (learning the) difference between feature and benefit. I thought Lara was extremely helpful and always tried to be specific to everyone’s own situation.
Rhiannon Zoeller
CST Composites
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Positive Business Communication Workshop
TBA, 10.30am – 2.30pm
(includes networking lunch 1.30pm-2.30pm)
Would you like to know how to communicate with your customers more positively? Does the message you are trying to get across get heard by your potential and existing clients or is it getting lost and not hitting the mark?
During this workshop you will learn:
- Telephone techniques (successful call openings and closings)
- Positive and negative language
- Features and benefits
- Rapport makers and rapport breakers
- Open and closed probes
Whether you deal with customers face to face, on the phone, online or in writing, positive business communication will give you a greater chance of success, and can greatly improve your bottom line.
Presenters: |
Lara Kilborn, BEC Business Development Manager, St George and Sutherland Shire Business Enterprise Centre |
Venue: |
Business Enterprise Centre
29-33 Waratah Street, Kirrawee |
Date: |
TBA |
Time: |
10.30am – 2.30pm |
Cost: |
TBA. Includes networking lunch. |
Payment Methods
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Cheque* to BEC, Credit Card by Phone or Direct Deposit
(Please quote payment code with all payments) |
Booking: |
Limited places available. |
Registration Options
1. Credit Card Bookings
We accept Visa or Mastercard.
Contact Roberta Andrew or Colin Waid on 9545 5900 or bookings@becsmallbiz.com.au
2. Bookings by Mail
Send Cheque* made out to "BEC St George & Sutherland Shire", or Credit Card Details.
Download our Registration Form for payment by credit card or cheque.
3. Online Bookings
You can pay online with a bank transfer - all details in form below.
4. Refund Policy
All refunds require a minimum of 48 hours notice PRIOR to the event. Requests must be received during normal working hours. Payment must be received before the event to confirm bookings.
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