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Customer Service Top Tips by Lara Kilborn


Good Customer service is when we not only meet, but exceed a customer’s needs and wants.
 
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Ten Tips for Business Planning by Rod Wong-Pan

A business plan will take time and resources. Without a firm commitment by the business owner(s), a business plan will not deliver expected outcomes.  Read Full Article


 

Start Small - LOOK BIG by Kathryn MacMillan

Even small businesses need to look professional and ACT professional.   Read Full Article


 

Do's and Don'ts of Branding by Chris Chan

The Top Ten Tips you ned to know   Read Full Article


 

Do's and Don'ts of creating a Project Brief by Chris Chan

The Top Ten Tips you ned to know   Read Full Article


 

Top Tips to Building a Successful Website by Peter Polesel

What to consider whather you are just starting out or already in business.  Read Full Article


 

Top Tips for IT Success by Greg Young and Warren Cary

What you need to know for all you IT Needs   Read Full Article



The True Measure of Marketing Success
by Brod Ivory

It’s called testing and measuring. Most people hate it. That’s because it means ‘there is a chance, however remote, that every marketing strategy you try will not work the first time’. In other words, it’s possible you’ll spend money without seeing any returns.  Read Full Article



Spread a Referral Virus and Grow Your Business by Robert Gerrish

As most marketing consultants will tell you, the most cost effective way to grow your business is through word-of-mouth referral. So why do referrals happen and what can you do to generate more? Read Full Article



How to Craft an Introduction by Camille Valvo

Ever been introduced, and been disappointed with the outcome? Perhaps you've been asked to supply your own introduction and had no idea where to start? Or you have sat thru a long and winding introduction that put you to sleep? Read Full Article



Marketing to Retain Customers by Jack Fraenkel

It’s generally accepted that it costs 6 times more to attract new business as it does to retain and grow existing business and yet time and time again we hear that business is just a numbers game, the more you advertise, the more customers you’ll get. The facts are slightly different. Read Full Article


There are just 4 Ways to Grow a Business by Terry Dewing

If you're at all sceptical about whether there really are just 4 ways (obviously with multitudes of strategies under each) think of a strategy to grow your business - any strategy - and you'll probably find it falls under one of these 4 areas. Read Full Article